Voûte Esthetik, a corporation incorporated in Québec, Canada (hereinafter “we“, “our” or “us“), provides access to and use of an online software service (hereinafter the “Platform“) by users (hereinafter “you“, “your” or “yours“). By accessing our Platform or using our services, you agree to the terms of this agreement (hereinafter the “Agreement“).

The Platform provides tools for managing client records primarily intended for the aesthetics and personal care sectors, but which may also be used by businesses in other fields.

1.1 Subscription: You may subscribe on a monthly or annual basis to use our services for a fee. A fourteen (14) day free trial is offered, and no payment method is required to activate access to all features during this period. No amount will be charged during the free trial.

If no subscription plan is selected before the end of the trial period, including adding a payment method required to activate the subscription, you will receive a message reminding you of the required action. Without action on your part, access to the software will automatically be interrupted at the end of the fourteen (14) days.

To learn about the conditions applicable once a paid subscription is activated, please refer to section 5.3 – Refund Terms and Termination.

1.2 Account: To access our services, you must create an account by providing accurate and complete information. You are responsible for all activities carried out through your account. Inactive accounts will be retained for as long as necessary to achieve the objectives described in the Privacy Policy, unless a longer retention period is required or permitted by law.

1.3 Age Limit: Access to the Platform is reserved for users aged sixteen (16) years and older, who have obtained or are in the process of obtaining a diploma from a vocational training institution.

2.1 License: We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Platform in accordance with this Agreement, strictly in the ordinary course of your business activities.

2.2 Form Copyright: Our Platform includes a library of forms that expressly prohibits any editing activity, reproduction, plagiarism, or any other activity involving partial or total distribution of the content of these forms, by any means whatsoever.

2.3 Intellectual Property: All rights, title, and interest in and to the Platform remain our exclusive property.

2.4 Privacy: We process and host sensitive data in accordance with our Privacy Policy, available on our website. We will not sell or share your personal data with third parties. We will not send you unsolicited emails. However, we reserve the right to send you emails related to our services.

2.5 Feedback: You may provide us with feedback about our services, which we may use without any obligation to you.

3.1 Compliance with Laws: By using the Platform, you agree to comply with all applicable laws and not to infringe the rights of third parties.

3.2 Use by Employees or Additional Users: You are responsible for the use of and actions on the Platform by your employees or additional users.

3.3 Platform Security: You agree not to bypass or compromise the security measures in place.

3.4 Inappropriate Content: You are prohibited from distributing harmful, defamatory, fraudulent content, or content that violates the rights of others.

3.5 Commercial Exploitation: Any exploitation of the Platform for unauthorized commercial purposes or collection of information without consent is prohibited.

3.6 Account Security: You must protect your account by not sharing your password and by avoiding letting another person use your account.

3.7 Respectful Conduct and Prohibition of Harmful Behavior: You agree, including after the end of your trial period or subscription, to behave respectfully toward us, our staff, and our community (hereinafter “we“, “our“). You must respect other users, without attacking or insulting them, while remaining free to send us your feedback. You may share constructive feedback, including on public platforms (social media, forums, etc.), provided it is expressed objectively and respectfully, without any intent to harm our reputation.

You are prohibited from posting, distributing, or encouraging any content, including repeated and malicious actions, that is:

3.8 Illegal Use: Using the Platform to commit, encourage, or plan criminal activities, including cybercrime, is strictly prohibited.

3.9 Penalties: Any violation of these rules may result in the suspension or termination of your access to our services, including beyond your trial period or subscription. We also reserve the right to require the immediate removal of any harmful content and to take any necessary legal action, including a formal notice and/or legal proceedings for defamation or damage to our reputation.

4.1 Term: The Agreement takes effect on the date your subscription begins and remains in effect until terminated in accordance with the terms of this Agreement.

4.2 Access After Cancellation: To access your client data again, you must reactivate your account. Reactivation triggers a new billing cycle, with a minimum commitment of one month. You may request cancellation at any time before the start of the next cycle, at no additional charge. Without a new cancellation request, the subscription will continue automatically in accordance with section 5.1 Payment.

5.1 Payment: Subscription fees must be paid according to the selected payment plan (monthly or annual). The subscription renews automatically.

5.2 Changes to Pricing: We reserve the right to change pricing at any time, with thirty (30) days’ notice. Our pricing includes a “grandfathering” clause, but we reserve the right to review pricing every two (2) years based on inflation and market trends.

5.3 Refund Terms and Termination:
Monthly subscription: You may cancel your subscription at any time before the start of the next billing cycle, at no charge. No refund will be issued for a billing cycle that has already started, including where the cancellation request is made on or after the fifteenth (15th) day following the start of the trial period.

Annual subscription: The annual subscription involves a twelve (12) month commitment. It may be cancelled at any time only to prevent automatic renewal at the end of the annual term. No partial or full refund will be issued for an annual term that has already started, even if cancellation is requested before the end of that term.

5.4 Cancellation Procedure: Any cancellation request must be sent to the following address: support@esthetikvault.com before the start of the applicable next billing cycle.

6.1 Use of Data: We may use your information to inform you about our services, activities, events, and other content that may be of interest to you.

6.2 Relevance of Communications: We consider these communications important to provide you with relevant and useful information.

6.3 Unsubscribe Option: However, if you prefer not to receive these communications, you may unsubscribe at any time.

7.1 Representations: You represent that you have the right and authority to use our services and to provide us with the necessary data.

7.2 Indemnification: You agree to indemnify us against any claim arising from your use of our services in violation of this Agreement.

8.1 We perform maintenance activities outside business hours, between 9:00 p.m. and 8:00 a.m. the next day, without prior notice. If maintenance is required during business hours, you will be notified by email.

9.1 Service Availability: Our services are provided exclusively online.

9.2 Responsibility to Evaluate: It is your responsibility to assess whether our services meet your needs.

9.3 Availability Warranties: Although we strive to ensure continuous, error-free availability of the Platform, we cannot guarantee that interruptions or failures will not occur.

9.4 Limitation of Liability: By accessing our services, you agree to release Voûte Esthetik, its employees, agents, representatives, and partners from any liability for any loss or damage, regardless of cause.

9.5 Compliance and Warranty Regarding Forms: You expressly acknowledge and agree that the forms available in the Platform’s library are provided to you “as is.” Although they were reviewed and revised by a legal professional to comply with the applicable laws of Québec, Canada as of the date they were drafted, we cannot guarantee their ongoing compliance with applicable laws. We disclaim any warranty or condition, express or implied, regarding their content and use to the extent permitted by law.

10.1 Governing Law: You agree that this Agreement shall be governed by and construed in accordance with the laws of the Province of Québec and the laws of Canada applicable therein, without regard to conflict of laws rules.

10.2 Jurisdiction: In the event of a dispute relating to this Agreement, you irrevocably agree to the exclusive jurisdiction of the courts of the Province of Québec, District of Beauharnois, for any legal action arising out of or relating to this Agreement.

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

support@esthetikvault.com

For any questions regarding requests for access, modification, or deletion of data or personal information, please consult the Privacy Policy in section 13. CONTACT for the contact details of the responsible person.